Privacy Policy and Returns
At KMG Products LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website, make a purchase, or interact with our products and services either online or in person.
1. Information We Collect
We may collect the following information:
a. Personal Information
Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely via third-party providers)
b. Non-Personal Information
Device type and browser info
IP address
Pages visited and time spent
Referring website
Cookies and tracking technologies
2. How We Use Your Information
We use the information collected to:
Process and fulfill orders
Communicate order updates, confirmations, or support inquiries
Send promotional emails or special offers (only if you opt in)
Improve your experience on our website and in-store
Maintain security and prevent fraud
Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information. We only share your data when necessary, including with:
Payment processors (e.g., PayPal, Stripe)
Shipping carriers (e.g., USPS, UPS, FedEx)
Service providers that help operate our business (e.g., email platforms, website hosts)
Authorities when required by law or to protect our rights
4. Your Rights & Choices
Email Preferences: You can unsubscribe from marketing emails anytime using the link at the bottom of our messages.
Cookies: You can manage cookies via your browser settings.
Access & Updates: You may request to view, update, or delete your personal data by contacting us.
5. Data Security
We use industry-standard security measures to protect your information. All payment transactions are securely processed through trusted third-party gateways, and we do not store your full credit card details.
6. Third-Party Links
Our website may include links to other websites. We are not responsible for their privacy practices or content. Please review their policies if you visit them.
7. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect data from children.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
9. Contact Us
For questions or concerns about this Privacy Policy, please contact us
Refunds and Returns
At KMG Products we want you to be 100% satisfied with your purchase. If you’re not happy, we’re here to help.
✅ Returns
You may return most new, unused items within 30 days of delivery for a full refund or exchange.
Items must be returned in their original condition and packaging.
Proof of purchase (receipt or order confirmation) is required.
💳 Refunds
Once we receive and inspect your return, we’ll notify you by email.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error (wrong or defective item).
If you have any questions about your order, need help with a return, or received the wrong item, please contact us